Frequently asked questions

Question

Answer

Who needs to become nbn accredited?

Any person engaged in the construction, activation, operation or maintenance of the nbn™ network (whether as an employee, contractor or subcontractor) is required to become nbn accredited. The requirements will vary depending on the activities typically performed by the individual.

By when do I need to become nbn accredited?

Individuals must complete mandatory nbn online training (Brand and HSE, both available in enAble™) prior to commencing any work on the nbn™ network.

For technical skills accreditation:
Individuals working on the nbn™ network must be accredited for technical skills, as defined by nbn, prior to performing those skills.

For HSE accreditation:
Individuals that commence work on the nbn™ network must become accredited for HSE prior to performing those HSE tasks.

Existing accreditations greater than 12 months old will not be recognised by nbn, unless otherwise advised.

Why do I need to become nbn accredited?

nbn is committed to the health and safety of all workers, and the protection of the environment. Accreditation assists nbn to verify that workers have vital skills and competencies to carry out work on the nbn™ network in a safe and environmentally responsible manner.

How long does it take to become accredited?

Mandatory nbn online training:

  • nbn: Health, safety and environment (HSE) Awareness module: approximately 25 minutes
  • nbn: Your role in connecting Australia: approximately 20 minutes

Technical skill accreditations:
The duration to become accredited for technical skill accreditations depends on the pathway undertaken. For each technical skill accreditation:

  • The training pathway typically takes 3-7 days to complete (in total). In practice, training may be completed over a longer period of time.
  • The direct assessment pathway will typically take:
    • 30 minutes for an online knowledge test
    • 1 hour for a practical assessment in field

HSE accreditations:
The length of time to attain HSE accreditations will depend on what each worker is required to complete. HSE accreditations requirements (other than the HSE Awareness module, included in mandatory nbn online training above) may each take 1-5 days to complete. Note this is a guide only and may differ between states and Training Providers.

What do I receive after completing my nbn accreditation/s?

Once an individual has completed the minimum nbn accreditation requirements, they will be issued with an enAble™ card. Minimum requirements as at 1 February 2016 are the completion of the two mandatory nbn online training modules:

  • nbn: Your role in connecting Australia
  • nbn: Health, safety and environment (HSE) Awareness

How do I know what accreditations I need?

All workers will at a minimum be required to complete mandatory nbn online training. There are currently two online modules that must be completed:

  • nbn: Health, safety and environment (HSE) Awareness
  • nbn: Your role in connecting Australia

Additional HSE and technical skills accreditation requirements will depend on the activities performed by the individual. You can find more detailed technical skill accreditation requirements and revised HSE accreditation requirements via enAble™. You are also encouraged to speak to your employer for support identifying accreditations relevant to you.

What is the difference between "Training Pathway" and "Direct Assessment Pathway" in relation to attaining technical skills accreditation?

For technical skills accreditation, two pathways will be available for individuals to become accredited:

  • Training pathway: For workers who are new to telecommunications, or do not have any training / experience completing the given task. The training pathway involves completion of a specific unit/s of competency through a nationally recognised Training Provider.
  • Direct assessment pathway: For workers who have completed training or have experience completing the given task.
    The individual verifies their competency through a knowledge assessment (completed online via enAble™) and practical assessment, involving demonstration of the technical skill in the field. Note that individuals must be successful in passing the knowledge assessment before being able to undertake the practical assessment. Both assessments must be passed in order for the individual to attain accreditation for the given technical skill.

I am registered in enAble™, do I need to do anything else before I can work on the nbn™ network?

Yes. Any person engaged in the construction, activation, operation or maintenance of the nbn™ network is required to become nbn accredited. All workers are required, at a minimum, to complete mandatory nbn online training, and to meet the nbn health safety and environment accreditation requirements. Workers that perform one or more tasks associated with the technical skills for accreditation also need to become accredited for each task.

How do I get a username and password?

In order to register for enAble™:

  1. Visit https://enable.nbnco.com.au from your computer’s web browser or mobile phone or tablet
  2. Click the ‘Register’ button in the top right corner of the screen
  3. Read and Accept the "Terms and Conditions" for registered users and the privacy collection statement;
  4. Fill in your details on the registration form. Fields marked with a red asterisk (*) are mandatory and must be provided in order to register.
    • Personal details
      • This information allows your employer to verify your employment.
      • Your preferred email address will be used to send email notifications from enAble™.
      • Your postal address will be used to post your enAble™ card (if applicable).
    • Occupation details
      • The employer nominated here will review your registration to confirm your employment.
      • After selecting the occupation that you perform, a set of tasks that are typically performed by that occupation are automatically populated.
      • If you perform additional tasks you can add these by searching in the ‘Tasks performed’ field and selecting the relevant tasks.
      • If you do not perform the tasks that have been automatically populated, you can remove them by clicking the ‘x’ next to the task name.
      • If you are employed through a subcontractor, you should provide the name of the subcontractor here to facilitate verification of your employment.
    • Login details
      • You will be required to select a username and password that you will use to access enAble™.
      • You will also be required to provide a profile photo, which is printed on your enAble™ card. The file should be a JPG, PNG, GIF or BMP and the photo should be a clear, front on head shot without any accessories, such as hats, sunglasses or excessive make-up, which would inhibit identification.
      • A form of Australian photo ID (Australian Driver’s Licence, Australian Passport of Australian Proof of Age Card) is required to verify the profile photo provided.
  5. After submitting your registration you will have limited access to enAble™ while your employer verifies your details. You will receive an email once this verification is complete and your full access is available.

How do I reset my password?

To reset your password:

  1. Visit https://enable.nbnco.com.au on from your computer’s web browser or mobile phone or tablet.
  2. Click the blue 'Login' box on the top right corner of page
  3. Click the ‘Forgotten password’ link under the log in box.
  4. Enter the email address you used when registering your enAble™ account.
  5. An email will be sent with your enAble™ Username and a link to complete the password reset. Click on the link in the email.
    • If the email does not arrive within a few minutes, checks your spam or junk mail folder.
    • If the email still cannot be found, contact us.
  6. Enter your new password in the boxes provided.
  7. Your password will be reset, and you will be logged in and directed to the enAble™ home page.

How long does it take for a registration to be approved?

After submitting a registration, your request is forwarded to your employer to verify your employment details. It can take up to 3 business days for this verification to be completed.

If 5 days has passed, please contact your Delivery Partner or Employer.

How long will it take to receive my enAble™ card?

In order to receive your enAble™ card, the following activities must be completed:

  • Registration of the worker on enAble™ and acceptance of the Terms and Conditions for registered users and privacy collection statement;
  • Worker upload profile photo and ID
  • Worker employment details verified by employer
  • Two mandatory nbn online training courses completed:
    • nbn: Your role in connecting Australia
    • nbn: Health, safety and environment (HSE) awareness

Once these activities are completed, the card will be dispatched within 5 business days. Delivery times may vary based on your location and Australia Post processing times.

The production status of your enAble™ card can be viewed by logging into your enAble™ portal, selecting the 'Personal Details' menu item, and view the table on the left hand side of the screen.

If a worker has further queries relating to their enAble™ card, they can contact their Delivery Partner or Employer.

I am experiencing trouble uploading a document. Why?

Files types:
If the document you are uploading is an image file, it must be JPG, JPEG, PNG, GIF, BMP format, and 2MB or less.
Other file types supported are Microsoft Office or PDF. These should be saved in Microsoft Windows format.
File names:
File names must be less than 100 characters in length. It is best to avoid special characters, such as symbols, in the file name.

How do I update my enAble™ profile?

To update your enAble™ profile:

  1. Visit https://enable.nbnco.com.au from your computer’s web browser or mobile phone or tablet
  2. Click the ‘Login’ button in the top right corner of the screen
  3. Enter your username and password, then click ‘Login’
  4. Once logged in the worker can update existing personal and accreditation details.

I'm having issues logging into enAble™, where can I find help?

To resolve issues logging into enAble™:

  1. Have you registered for enAble™ already?
    If not, ref to the FAQ 'How do I get a username and password?'
  2. You received this error 'Username or password incorrect'
    1. If you have forgotten your enAble™ Username or password, refer to the FAQ 'How do I reset my password?'
    2. Contact your Delivery Partner or Employer for further assistance
  3. Confirm the web browser you are using has the following minimum version:
    1. IE10 or later
    2. Chrome 32 or later
    3. Firefox 32 or later
    4. Safari 8
  4. If accessing from a mobile device, confirm it is either iOS7 or above or Android OS 4.1 or later.
  5. Any other errors - contact us

I received my enAble™ card, but have lost it, can I have another printed and mailed?

Yes, a replacement card can be produced and mailed to you via registered post.
Please complete this form and follow the steps detailed within.

I have previous work experience in the telecommunications industry, do I need to do anything else before I can work on the nbn™ network?

Yes. Any person engaged in the construction, activation, operation or maintenance of the nbn™ network is required to become nbn accredited. All workers are required, at a minimum, to complete mandatory nbn online training, and to meet the nbn health safety and environment accreditation requirements. Workers that perform one or more tasks associated with the technical skills for accreditation also need to become accredited for each task.

How do I update the Primary and/or Secondary Deliver Partner details on my enAble™ profile?

To update your Primary and/or Secondary Delivery Partner details on your enAble™ profile:

  1. Visit https://enable.nbnco.com.au from your computer’s web browser or mobile phone or tablet
  2. Log in with your enAble™ user name and password
  3. Once logged you can update the Delivery Partner details in the 'Personal Details' screen.
    1. If changing/adding the Primary and/or Secondary Delivery Partner, an email will be sent to the Delivery Partner to verify and accept the change.
    2. When the Primary and/or Secondary Delivery Partner either accept or reject the change, you will receive an email notification to the email address recorded in enAble™.
    3. You can also log back into enAble™ and check the 'Communications' page for any notifications.

I have done training/test (otherwise known as a Knowledge Assessment) in enAble™ and it is not working or freezing?

  1. Restart your browser and it should restart from their last point/question.
    If not, reboot device/pc and try again.
  2. If still not fixed, confirm the web browser you are using has the following minimum version:
    1. IE10 or later
    2. Chrome 32 or later
    3. Firefox 32 or later
    4. Safari 8
  3. If accessing from a mobile device, confirm it is either iOS7 or above or Android OS 4.1 or later.
  4. Ensure Adobe Flash & Java plugins are up to date on the computer/device.
  5. Try a different machine/device.
    Contact your supervisor to ask if another machine is available to attempt on, maybe another machine they know has been used successful for this training in the past.
  6. If still not successful, or you have any other errors, please contact us.

I am trying to update my enAble™ profile information, but some fields are not able to be edited?

Workers with verified enAble™ registrations can edit the following fields:

  • Street address, email address, mobile number,
  • Primary/secondary Delivery Partner, subcontractor,
  • Occupation, tasks performed, and HSE accreditations.

Some worker fields can only be edited by the Delivery Partner. These field are:

  • Worker name, DOB
  • enAble™ Username,

If you seek to change your name or DOB details on the enAble™ portal, please contact your Delivery Partner. The Delivery Partner has the permission to update these fields in enAble™, though will be prompted to upload the worker's scanned copy of a legal ID in order for the changes to take effect successfully. The documentation is to be provided by the worker to the Delivery Partner upon request.