Question |
Answer |
Who should I go to if I have any queries regarding in enAble™ or accreditation? |
Your Primary Delivery Partner should always be your first point of contact for any enAble™ or accreditation enquiries. If they are unable to assist, you can then contact us by emailing accreditationsupport@nbnco.com.au. Your Primary Delivery Partner can also lodge an enquiry with us on your behalf. |
How do I reset my password and/or retrieve my username? |
To reset your password and/or retrieve your username:
Your password will be reset, and you will be logged in and directed to the enAble™ home page. |
How long will it take to receive my enAble™ card? |
In order to receive your enAble™ card, the following activities must be completed:
Once all of these mandatory activities have been completed, the card will generally be dispatched within approximately 5 business days. Delivery times may vary based on your location and Australia Post processing times.
The status of your enAble™ card can be viewed by logging into the enAble™ portal, selecting the ‘Profile details' menu item and viewing the table on the left-hand side of the screen.
If you have further queries relating to your enAble™ card, contact your Primary Delivery Partner. |
I am experiencing trouble uploading a document. Why? |
It may be a file type or file name related issue. Files types:
File names: File names must be less than 100 characters in length. It is best to avoid special characters, such as symbols, in the file name. |
How do I update my enAble™ profile? |
To update your enAble™ profile:
Once logged in you can update existing personal and accreditation details by selecting the ‘Accreditations’ and ‘Profile details’ menu tiles. |
I am trying to update my enAble™ profile information, but some fields are not able to be edited? |
Workers with verified enAble™ registrations can edit the following fields:
Some worker fields can only be edited by the Primary Delivery Partner. These field are:
If you seek to change your name or DOB details on the enAble™ portal, please contact your Primary Delivery Partner. The Delivery Partner has the permission to update these fields in enAble™, though will be prompted to upload a scanned copy of your legal ID in order for the changes to take effect successfully (original copies will not be required). The documentation is to be provided by the worker to the Primary Delivery Partner upon request. |
Who needs to become nbn™ accredited? |
Any person engaged in the construction, activation, operation or maintenance of the nbn™ access network (whether as an employee, contractor or subcontractor) is required to become nbn™ accredited. The requirements will vary depending on the activities typically performed by the individual. |
By when do I need to become nbn™ accredited? |
Individuals must complete the following mandatory nbn™ online training prior to commencing any work on the nbn™ access network.
For technical skills accreditation: Individuals working on the nbn™ access network must be accredited for technical skills, as defined by nbn, prior to performing those skills.
For HSE accreditation: Individuals that commence work on the nbn™ access network must become accredited for HSE prior to performing tasks requiring such accreditation.
Accreditations obtained more than 36 months prior to the individual seeking to register such accreditation on enAble™ will not be recognised unless agreed by nbn. |
Why do I need to become nbn™ accredited? |
nbn is committed to the health and safety of all workers, and the protection of the environment. Accreditation assists nbn to verify that workers have vital skills and competencies to carry out work on the nbn™ access network in a safe and environmentally responsible manner. |
Why is it mandatory for all Field Workforce technicians to complete the nbn™ Customer Service Excellence Training accreditation? |
Making sure that customers have a positive experience is important to nbn™. This training aims to help you, as field workers and representatives of nbn™, to be part of creating these positive experiences for customers. It’s a great opportunity to up-skill as nbn continues to become more customer focussed. |
How do I access the nbn™ Customer Service Excellence Training accreditation and how often do I need to complete it? |
The nbn™ Customer Service Excellence Training for accreditation aims to provide field workers with the soft skills, knowledge and resources through a two-part interactive eLearn module which focusses on positively impacting customers at each point of interaction. This training is required to be completed once a year, in or around the month of January. The nbn™ Customer Service Excellence Training accreditation can be accessed through your nbn™ enAble™ profile through the ‘accreditation’ tab. |
How do I register on enAble™ and get a username and password? |
In order to register for enAble™:
After submitting your registration, you will have limited access to enAble™ while your employer verifies your details. You will receive an email once this verification is complete and your full access is available. |
How long does it take for a registration to be approved? |
After submitting your registration, your request is forwarded to your Delivery Partner to verify your employment details. Usually this verification takes around 5 business days to be completed, however it can sometimes take longer.
For an update on this verification process, please contact your Delivery Partner or direct employer. |
I have previous work experience in the telecommunications industry, do I need to do anything else before I can work on the nbn™ access network? |
Yes. Any person engaged in the construction, activation, operation or maintenance of the nbn™ access network is required to become nbn™ accredited. All workers are required, as a minimum, to complete mandatory nbn™ online training, and to meet the nbn™ health safety and environment accreditation requirements. You may be required to obtain other accreditation depending on the activities that you will be performing. You are also encouraged to speak to your employer for support with identifying the accreditation requirements that would be relevant to you. |
How long does it take to become accredited? |
The length of time depends on the accreditation. Mandatory nbn™ online training:
Technical skill accreditations: The length of time it takes to become accredited for a particular technical skill depends on the pathway undertaken.
For each technical skill accreditation:
For more information on the difference between these pathways (and to determine which is right for you), please note there is another FAQ on this.
HSE accreditations: The length of time to attain HSE accreditations will depend on what the worker is required to complete. Each HSE accreditation requirement (other than the HSE Awareness module, included in mandatory nbn™ online training above) is likely to take approximately 1-5 days to complete. Note this is a guide only and the timeframe may differ between States and Training Providers. |
What do I receive after completing my nbn™ accreditation/s? |
Once an individual has completed the minimum nbn™ requirements, they will be issued with an enAble™ card, making them enAble™ card-compliant. Minimum requirements is the completion of the four mandatory nbn™ online training modules:
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How do I know what accreditations I need? |
All workers will at a minimum be required to complete mandatory nbn™ online training. There are currently four online modules that must be completed:
Additional HSE and technical skills accreditation requirements may be required and this will depend on the activities to be performed by the individual. You can find more detailed technical skill accreditation requirements and revised HSE accreditation requirements via enAble™. You are also encouraged to speak to your employer for support with identifying the accreditation requirements that would be relevant to you. |
What is the difference between "Training Pathway" and "Direct Assessment Pathway" in relation to attaining technical skills accreditation? |
For technical skills accreditation, two pathways will be available for individuals to become accredited:
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I am registered in enAble™, do I need to do anything else before I can work on the nbn™ access network? |
Yes. Any person engaged in the construction, activation, operation or maintenance of the nbn™ access network is required to become nbn™ accredited. All workers are required, as a minimum, to complete mandatory nbn™ online training, and to meet the nbn™ health safety and environment accreditation requirements. You may be required to obtain other accreditation depending on the activities that you will be performing. You are also encouraged to speak to your employer for support with identifying the accreditation requirements that would be relevant to you. |
How do I update my Primary and/or Secondary Delivery Partner on my enAble™ profile? |
To update your Primary and/or Secondary Delivery Partner on your enAble™ profile:
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I have done online training/test (otherwise known as a Knowledge Assessment or eLearn) in enAble™ and it is freezing or not working. What should I do? |
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